Privacy Policy

At iBoostME ("Platform", "we", "us", or "our"), we respect your personal privacy and are committed to protecting the information you share with us. This Privacy Policy details how we collect, process, store, protect, and manage your data when you visit our website, register an account, utilize our digital wallet, purchase social media boosting services, or reserve temporary number verification services.

1. Information We Collect

Depending on how you interact with iBoostME, we collect several categories of information:

A. Account & Authentication Information

• Identity Information: When you register an account, we collect your full name and email address.
• Security Credentials: Passwords are cryptographically hashed using strong, industry-standard one-way cryptographic algorithms prior to storage; plaintext passwords are never stored, logged, or accessible by staff.
• Account Metadata: User roles, account status, creation timestamps, and notification preferences.

B. Financial & Digital Wallet Information

• Wallet Balances: Real-time ledger balances and available customer funds.
• Transaction Records: Immutable logs of every deposit, debit, refund, and bonus, including timestamps, public reference codes, and amounts formatted to two decimal places.
• Payment Gateway References: External transaction identifiers returned by our integrated payment processors (e.g. gateway transaction references) to reconcile deposits. We do not collect or store full credit card numbers or banking passwords on our servers.

C. Social Media Boosting Data

• Order Parameters: Selected platform, category, service type, and ordered quantity.
• Target Identifiers: The public account handle, post URL, video link, or channel link you provide as the destination for your boosting order.
• Delivery Milestones: Start counts, remaining quantities, order status (pending, processing, in progress, completed, partial, or canceled), timestamps, and refill logs.

D. Number Verification Data

• Reservation Details: Target application selected (e.g., WhatsApp, Google, Telegram), capability requested (SMS or Voice), and allocated temporary phone number.
• Incoming Messages & Verification Codes: Verification SMS text, extracted one-time passwords (OTPs), and message delivery timestamps.
• Incoming Voice Call Data: For voice verification orders, we capture call metadata including call ID, caller phone number, call duration, and call status.
• Voice Call Audio Recordings: Where a voice verification call is delivered, audio recording metadata is retained to enable you to listen to spoken codes directly inside your dashboard. Audio streams are protected by authenticated proxies and accessible only by the account owner who purchased the reservation.
• Lifecycle & Refund Status: Expiry timers, cancellation records, and automated refund references.

E. Technical & Session Data

• Technical Identifiers: IP addresses, browser types, operating systems, and device characteristics collected for security auditing, fraud detection, and session management.
• Session Cookies: Secure, encrypted session tokens required to keep you authenticated across page requests.
• Interface Preferences: Local storage flags for display theme preference (dark/light mode) and cookie consent status.

2. How We Use Your Information

We utilize the data we collect for specific, legitimate operational purposes:

• Executing Orders: Processing social media boosting requests and securing temporary verification numbers.
• Wallet & Balance Integrity: Maintaining an accurate financial ledger, preventing double-spending, executing automated refunds for expired or canceled reservations, and reconciling payment deposits.
• Displaying Verification Data: Presenting received SMS codes and streaming voice call audio recordings securely to the customer who placed the order.
• Customer Support: Managing and responding to customer inquiries and support tickets opened through the dashboard.
• Platform Security & Abuse Prevention: Detecting fraudulent account creation, unauthorized payment chargebacks, bot attacks, and violations of our Terms of Service.
• Operational Updates: Transmitting necessary administrative notices such as password reset links, email verification tokens, and ticket resolution alerts.

3. Customer Ownership & Data Isolation

We enforce strict server-side authorization controls to ensure customer data isolation.

• Your boosting history, target URLs, reserved phone numbers, received verification messages, and voice audio streams are strictly private.
• No customer can view, search, or access another user's orders, numbers, or audio recordings.
• Internal administration tools restrict access to authorized personnel solely for troubleshooting, support resolution, and fraud prevention.

4. Information Sharing & Service Processing

To execute the services you request, service processing may require certain information to be transmitted to technical infrastructure used to deliver a customer's requested service:

• Order Processing Infrastructure: When you submit a boosting order, the target link (such as a profile or post URL) and the requested quantity are transmitted to the technical infrastructure that delivers the service. Your personal account details, email address, and financial records are never transmitted for order delivery.
• Verification Infrastructure: When you reserve a temporary verification number, the selected service name and capability (SMS or Voice) are transmitted to the technical infrastructure that provisions the number. Once assigned, incoming messages and calls for that reservation are retrieved securely to display your verification code.
• Payment Processing: Payment processing involves third-party payment services to process wallet deposits. Information shared is limited strictly to transaction amounts, currency, and reference codes necessary to verify and settle payment.
• Legal & Regulatory Disclosures: We may disclose information if required to do so by applicable law, valid legal process, or governmental request, or to protect the safety, rights, and security of our platform and users.

5. Security Measures

We implement industry-standard administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, destruction, alteration, or disclosure:

• Data Protection & Encryption: Passwords and sensitive session data are safeguarded using industry-standard cryptographic hashing and secure communication protocols. Plaintext credentials are never stored.
• Financial & Ledger Integrity: Digital wallet operations, balance adjustments, and payments execute through isolated, auditable transactions designed to prevent double-spending and guarantee ledger integrity.
• Application Hardening: We maintain comprehensive defensive controls, request validation protocols, and strict access controls across all interfaces to protect user sessions and prevent unauthorized actions.
• Authorized Access Controls: Account histories, active services, and verification data are strictly isolated and accessible only to the authenticated account owner through validated access controls. Direct access to backend resources by unauthorized parties is prohibited.
• Transmission Notice: While we maintain rigorous industry-standard safeguards, no electronic transmission or digital storage method is entirely free from risk. Users are advised to choose strong passwords and maintain the security of their login credentials.

6. Data Retention Policy

We retain your information for as long as your account remains active or as needed to provide our Services:

• Account Records: Retained while your account is active to enable ongoing login, wallet management, and service access.
• Financial Ledger & Orders: Retained for ongoing record-keeping, historical reconciliation, refill verification, and dispute resolution.
• Temporary Verification Numbers: Number reservations expire automatically after their reservation window. While historical records of the transaction and received code remain visible in your Verification History for your reference, the temporary number is automatically released.
• Voice Recordings: Audio recordings associated with voice verifications are maintained temporarily to allow customers to listen to spoken codes, after which they are subject to automated cleanup.

7. Cookies & Tracking Technologies

iBoostME utilizes cookies and local browser storage to provide core site functionality:

• Essential Session Cookies: Secure session cookies are used to maintain your authenticated state and ensure secure form submissions. These cookies are essential for the operation of the customer dashboard.
• Local Storage: We store your interface theme preference (dark mode vs. light mode) and cookie consent acknowledgment in your browser's local storage.
• Marketing & Analytics: If enabled by system administrators, third-party measurement pixels (such as TikTok Pixel) may be loaded on storefront pages to measure conversion events and website traffic anonymously. You can manage cookie preferences via your web browser settings.

8. Your Rights & Choices

As a registered user, you have direct control over your personal data:

• Access & Review: You can review your personal profile, active and past boosting orders, verification history, and wallet transactions at any time from your account dashboard.
• Update Information: You can update your account name and change your password from the Profile page.
• Account Inquiries: If you have questions regarding your data or wish to close your account, you can submit an inquiry through our internal Support Ticket system.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, architectural, or legal changes. When changes are made, we will update the "Effective Date" at the top of this document. Continued use of our Platform after the publication of an updated Privacy Policy signifies your understanding and acceptance of the revised practices.

10. Contact Us

For inquiries, concerns, or requests regarding this Privacy Policy and how your personal data is handled, please reach out to our team by submitting a ticket via our Support Desk.